Refund policy

NYAURA Return & Refund Policy

At Nyaura, each product is freshly crafted in small batches using natural, thoughtfully sourced ingredients. For this reason, we follow a strict no-return, no-refund policy, with one clear exception.

Returns & Refunds

We only accept returns or refunds in the case of:

• Broken jars

• Damage caused during delivery (leakage, cracks, or visible packaging damage)

No returns or refunds will be accepted for any other reason.

Reporting a Damaged Item

To be eligible, you must:

• Contact us within 24 hours of receiving your order

• Provide clear photos or videos showing the damage

• Include your order number

Once verified, we will offer:

• A replacement, or

• A refund (processed within 7–14 business days)

 Important Notes

• Products that have been opened, used, or tampered with are non-refundable

• We are not responsible for damage caused by improper storage or handling after delivery

• All sales are final unless the product arrives damaged

We take great care in packing and delivering every order, and we stand by our products when damage occurs.
Thank you for choosing Nyaura and trusting us to blossom anew